Damage & Indiscrepencies

Damaged Parcels

We strongly urge that any packages showing signs of leakage or damage at time of delivery be refused. Please request that the courier returns the goods back to sender.

Damaged Goods

We hate when a customer is disappointed and want all of our customers to receive their orders in perfect condition so if you think that there is a fault with an ordered item, please let us know as soon as possible by contacting us at sales@robbieswhiskymerchants.com or by calling our office directly at 01292 284279. We will aim to resolve any issues as quickly as possible but it is imperative that any issues be raised immediately, otherwise we may not be able to resolve the problem.

Please be aware that to ensure safe delivery

  • Decanter stoppers or other small items may be packed individually within your parcel,
  • Bottles with wooden presentation boxes may not be packed within the boxes but packed separately within your consignment and
  • Bulky packaging may be sent in separate parcels.

In the unlikely event of damage please contact us immediately as listed above. Please include as much information as possible. Photographs are required of any damage including all the packaging for insurance purposes (Without photographs we will not be able to proceed) including a picture that clearly shows the seal intact on the damaged or broken bottle.
Also, please retain the product, box and all packaging until instructed by us.

Wrong Goods

If you have received an incorrect item in your order, contact us immediately on 01292 284279.

Lost Goods

In the case of your order being lost during shipping, Robbie’s Whisky Merchants (Robbie’s Drams) will replace (where possible) the items or refund the total cost to you including shipping. However, no compensation will be paid.