Custom & Duties
All alcoholic products sold by Robbie’s Whisky Merchants (Robbie’s Drams) are sold subject to UK alcohol tax. If the order requires products to be exported to an address in the European Union (EU) then prices are subject to UK VAT.
For all deliveries travelling to countries outwith of the EU, UK VAT will not be charged. However, the order will be subject to local sales taxes and duties upon arrival in your chosen country which are levied at the time the package clears customs. We are not responsible for additional charges. These are solely the responsibility of the recipient. As customs policies vary widely from country to country, Robbie’s Whisky Merchants (Robbie’s Drams) has no control over these charges so it is your responsibility to contact your local customs office for further information.
Should you refuse to pay the local import duties and taxes, the goods will either be;
- Destroyed by Customs; or
- Returned to sender at the cost of the consignee (costs will be deducted from any refund owed).
- An administrative fee of £25 will be deducted from any refund owed.
If your order is being held by your local customs office you will be able to determine this from the information viewable through the tracking process.